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One email address reaches the person who runs ChemServer. Replies normally come within a day or two, in Indian Standard Time working hours.
Write from the address you registered with when your message is about your account, so that we can tell the message is really yours.
What to include
- Account or password problem. Your username and the email address of the account. We never need your password, and you should never send it.
- A run that failed or looks wrong. The page you used, the time of the run, the name of the job and a screenshot of the message you saw.
- Molecular dynamics request. The protein or complex, the ligand as SMILES, the simulation length you want and the analysis you need. See molecular dynamics.
- DFT request. The molecules as SMILES or structure files, the properties you want and the solvent. See DFT calculations.
- Larger docking runs or GPU access. How many ligands and receptors, and for what project.
- Delete my account and files. Write from your registered address. See the privacy policy.
- Security problem. Put Security in the subject line and describe what you found. Please do not publish it before we have had a chance to fix it.
Other places
Answers to common questions are on the questions and answers page, and the guides explain docking, molecular dynamics and DFT from the start. Who runs the site is described on About ChemServer.
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